Who Sucks? - David's Pennants & Banners Sucks

David's Pennants and Banners
9911 Carnegie Ave
El Paso, TX 79925-1503
915-592-1981

I have spent three days trying to get an estimate from David's Pennants and Banners in El Paso, Texas for some silkscreening on t-shirts. That sounds simple enough. They don't have a website, which is weird in this day and age, but that's none of my business. I called them and asked about an estimate and was told to come into the store. I went into their place of business with artwork in hand and was given a vague price and ONLY ONE CHOICE of t-shirt, a material I didn't much care for and had to choose a color different than I wanted. Sometimes adjustments have to be made, but I've had enough shirts printed to know that there is more than one t-shirt manufacturer as well as more than one brand of t-shirt.

After all that, I was told to email the artwork to davidsbanners@yahoo.com and that someone would get back to me. So I go back to my office and send the original Illustrator files, print-quality PDF's, and even included some concept art to illustrate exactly how I wanted the artwork placed on each shirt. I waited a whole day after emailing the artwork, and after not hearing from them called the next day to see if they had an estimate. I was put on hold two times, and hung up on two times. The third time I called I was shuttled between a couple of people, then finally told that no one had received my emailed artwork and to re-send it. They spelled out davidsbanners@yahoo.com so I wouldn't get it wrong.

Okay, I can do that. I re-sent the artwork, waited an hour, then called. This time I was put on hold twice but only hung up on one time.They said they had still not received my emailed artwork. I asked if they even did t-shirts and then was told that they did, but that I needed to email the artwork to davidsapparel@yahoo.com. I never mentioned anything but shirts while I was there in person or on the phone, so I don't know why they didn't they give me that address two days prior, or let me just give them the artwork while I was in the store.

Anyway, I email the artwork to the new email address, wait an hour, then call. Finally they have the artwork. I explain that what I want is simple (even though I included specific instructions in the email); I wanted a number of shirts, half of them white and half of them black,with black printing on the white shirts and white printing on the black shirts. The artwork was the same for each set of shirts. The guy on the phone said that might be a problem. I was shocked, and asked him again if they silkscreened shirts. I've never had any problems getting any color on any shirt, much less black and white, even from them. Most single-color orders are very simple, just like mine.

The man on the phone said he would get back with me. So I waited, again all day, and didn't hear back from anyone. I called back. This time I called three times, was put on hold three times, and was eventually hung up on three times. That's pretty much my limit.

Here's a message to David's Pennants and Banners in El Paso, Texas: If you don't want any business, keep doing what you are doing now and it will eventually disappear. Whoever owns the place should know that the employees are seriously dropping the ball. That's coming from someone who has used their services in the past, and was happy with their work. They printed a bunch of black and white t-shirts, plus embroidered some Polo's and baseball hats for me awhile back. Nothing earthshaking but nothing to sneeze at, either. Upon reflection that was an ordeal as well, it took almost a month to get my order because of a lack of communications and an unprofessional workflow. After today, I will take my business elsewhere, and when people ask who does my shirts I will tell them that it WASN'T David's Pennants and Banners.